Refund policy
Last updated: [[date]]
You never need to send a product back. If something isn't right, tell us and we refund the money.
Didn't love it? Money back
If a Limba product didn't work for you, even an opened one, tell us what went wrong and send a photo of the jar. We refund what you paid for it, and our lab uses your answers to improve the products.
Within 30 days of delivery or pickup. We reply on WhatsApp within two working days. The product stays with you.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or different from what you ordered, contact us within 7 days of delivery with photos. We will send the right item or refund you in full, including delivery. You don't need to send anything back.
If your skin reacts
Stop using the product and contact us with your order number. We refund what you paid for it, and the product stays with you. Always do a patch test before first use, as described on the label.
How refunds are paid
Refunds go back to the card you paid with. The money usually reaches your account within 5–10 working days, depending on your bank. If you paid in cash at our office, we refund you in cash at the office.
Delivery fees
Original delivery fees are not refundable, except when the item was damaged, faulty or wrong.
Contact
Flario Cosmetics Trading L.L.C · WhatsApp +971 50 264 7764 · [email protected] · daily 10:00–20:00 GST